FAQ

Do You Have Questions?

Welcome to the NerdMinerStore FAQ! Here you'll find answers to the most common questions about our open-source Bitcoin miners, including the Bitaxe and other mining hardware. If you have any further inquiries, feel free to contact us.

Contacts

General Questions

NerdMinerStore.com is an e-commerce store specializing in open-source Bitcoin miners, such as the Bitaxe. Our products are designed for Bitcoin enthusiasts, miners, and developers who want to learn more about mining and contribute to the decentralization of the Bitcoin network.

Our miners are mainly for educational purposes, solo mining experiments, and testing new Bitcoin mining technologies. These devices are ideal for tinkerers, developers, and Bitcoin enthusiasts who want to engage with mining at a deeper level.

Ordering & Shipping

We ship from our production warehouses in europe, depending on your location. Read more about our shipping here. 

We ship inside Europe, UK and to the USA! Please check your local customs regulations before placing an order to ensure smooth delivery.

We provide multiple shipping methods:

  • DHL/UPS Standard: Cost-effective and reliable

  • DHL Express/UPS Express: Fast delivery

Certain options may be unavailable in specific locations.
You will receive a tracking number once your order has been dispatched.

All orders within the EU are tax-free. Import taxes and customs duties vary based on your country's regulations. Any additional fees are the customer's responsibility.

Payments & Returns

We accept:

  • Bitcoin & Lightning Network ⚡

We prefer Bitcoin as a payment method because it provides fast, secure, and low-cost transactions. To encourage its use, we offer a 5% discount on all Bitcoin payments. We accept both on-chain transactions and Lightning payments for maximum flexibility.

  • PayPal & Credit Cards

We accept Fiat payments via PayPal for convenience, but please note that PayPal charges a 5% transaction fee, which will be added to your total.

Yes, you can return your order within 14 days of receiving it, provided it is in its original condition. If the item arrives damaged or defective, please contact us immediately for a replacement or refund.

To initiate a return, please follow the return policy.

Product Support & Troubleshooting

We provide detailed guides for setting up all devices here. 

Yes, but some settings should only be changed with caution. You can adjust:

  • WiFi and mining pool settings freely.

  • Core Voltage and ASIC Frequency should only be changed by experienced users, as incorrect settings may damage the hardware.

  • Ensure you are using a 2.4GHz network (not 5GHz).

  • Double-check your SSID and password, ensuring correct spelling and case sensitivity.

  • If the problem persists, try restarting your router and resetting the miner.

You can monitor your miner via the web interface or a mining pool dashboard. Some models support additional monitoring tools.

Technical & Compatibility Questions

Depending on your model, all Bitaxe models require 5V, while the Nerdqaxe operates on 12V. We recommend a minimum of 6A. Please check the product specifications for exact power requirements. Using the wrong power supply can damage your device!

Yes, as long as your hotspot supports 2.4GHz WiFi and provides a stable connection.

Overclocking is possible but not recommended, as it may reduce hardware lifespan and cause instability. If you choose to overclock, we recommend using the Bitaxe Performance version, which features advanced cooling for better stability.

Contact & Support

You can reach us through:

Yes! If you're interested in bulk purchasing or becoming a reseller, please contact us via email for special pricing.

The fastest and most convenient way to get support is via Telegram. Simply scan this QR code with your phone!

QR code for Telegram chat

You can reach us via email at:

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