How can we help?
Have questions, need support, or want to share feedback? We're here to help! At Nerdminer Store, we’re dedicated to providing top-notch assistance and connecting with our community. Reach out to us and stay up to date with our latest innovations in mining technology!
How to setup my miner?
Yes! We have detailed setup guides for all our devices to help you get started quickly and easily. You can find them here.
Where to get help with a product?
The best and fastest way to get support is via Telegram. Our team is available to assist you quickly during business hours. Just send us a message on our official Telegram support. For less urgent inquiries, you can also reach us via email, but response times may be longer (48h). To get help faster, please include a brief description of your order number. 🚀
My order has not arrived yet. Where is it?
If your order has not arrived yet, there could be several reasons for the delay. Here are some steps you can take to check the status of your delivery:
Order Tracking
As soon as your order is shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery status online. If you haven’t received a tracking number yet, your order is likely still being processed. For any updates, feel free to contact our support team.
Preorder Delivery Time
The expected delivery timeframe for preorders is displayed on our website. Please review this information before placing your order.
Can I cancel my order?
Preorders cannot be canceled until production is complete. Once your order has shipped, cancellations are no longer possible. If you still wish to return your order, please wait until you receive it and then contact our support team. Refunds will be processed once the returned items are received in their original condition.
Do I need to be present to receive the delivery?
In most cases, you do not need to be present to receive your delivery. Here are some key details:
- Delivery Options: Most shipping providers attempt delivery to the specified address, even if no one is home. If no one is available, the package may be left in a safe place or with a neighbor.
- Notification: If the delivery cannot be completed, the courier will usually leave a notification card with instructions for the next steps, such as picking up the package or scheduling a new delivery attempt.
- Special Requests: Some providers offer options to authorize someone else to receive the delivery on your behalf.
Can I pick up my order in person?
Unfortunately, it is not possible to pick up your order in person. All deliveries are handled exclusively through our shipping partners to ensure a smooth and efficient service.
If you have any specific requests or questions about your delivery, our customer service team will be happy to assist you. Please don't hesitate to reach out for further support.
Do you offer additional support?
Telegram and email support are available 24/7. We answer during regular business hours.
Still have Questions? Get in Touch!
The fastest and most convenient way to get support is via Telegram. Simply scan this QR code with your phone!
