Skip to content
Nerdminer Store
0

Refund and Returns Policy

Last updated 18 September 2026

1. Your right to withdraw

You have 14 days from the day you receive the goods to withdraw from your purchase, without giving a reason.

  • You may unpack and examine the device as you would in a shop. If you use it beyond what is needed to check its nature and function, we may charge for the loss in value.
  • Send the goods back within 14 days of telling us that you withdraw.
  • Pre-orders carry the same right of withdrawal as any other order. The period starts when the goods arrive, not when you place the order.
  • Hardware built to your specification is excluded by law. None of our current products is built to order.

2. How to withdraw

  1. Tell us. Use the withdrawal form on our withdrawal page, or write to [email protected] with your order number. Your withdrawal takes effect the moment we receive it.
  2. Get the return address. We reply within one working day with the address and a short checklist. You do not need our approval to withdraw, only the address to send the parcel to.
  3. Send the goods back. Within 14 days of your declaration. You pay the return postage. We recommend a tracked service, because you carry the risk until the parcel reaches us.
  4. Refund. We refund within 14 days of receiving your declaration. We may wait until the goods are back with us, or until you show proof of postage, whichever comes first.

3. Refunds

  • We refund you the same way you paid, and we never charge a fee for it.
  • Paid by card, Apple Pay, Google Pay or PayPal: the money goes back to the same account.
  • Paid by bank transfer: the money goes back to the account the transfer came from.
  • Paid in Bitcoin: we send the amount in Bitcoin to an address you give us, converted at the rate on the day we refund.
  • We refund the purchase price and the standard delivery cost. If you chose a faster delivery than our standard service, the extra cost stays with you.

4. Defective products

  • If a device arrives damaged or stops working, write to [email protected] with your order number and a short description. A photo or a short video helps.
  • We repair or replace a defective device. If neither works within a reasonable time, you get your money back.
  • We never charge a restocking fee.

5. What withdrawal does not cover

Withdrawal covers everything we sell today. The only exception the law allows is goods made to your specification, and we do not make any.

If a device comes back damaged beyond normal examination, we charge for the loss in value and tell you the amount before we refund.

6. Chargebacks and disputes

  • We are not obliged to take part in dispute resolution before a consumer arbitration board, and we do not take part voluntarily.
  • If something goes wrong with your order, write to us first. In our experience that settles it faster than any chargeback.

7. Contact

Questions about a return? Write to [email protected] or use our contact form. The seller is Bitwater LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States of America.